The ScratchyPawis to be used for pets only and its use is subject to our terms and conditions. ScratchyPaw will not be held liable for any damage caused to your pet or any person who uses the ramp in any capacity. The 66lb limit for lites adn 77lb for full that the ramp can hold should be used as a guide only. It is recommended that the ramp should hold two cats or one dog only at a time.
Due to the high shipping costs and unique nature of the ramp, returns and refunds are dealt with on a case by case basis. However, after 60 days of the ramp being delivered ScratchyPaw will not be held liable for any further costs associated with the ramp.
If you have any further questions or queries about the ScratchyPaw and its use get in contact with us at [email protected]
SUBMITTING YOUR CONTENT TO BE SHARED
By submitting media to ScratchyPaw you must first acknowledge, understand and adhere to our terms and conditions for media use. The media you submit, including but not limited to photos or videos, must be your intellectual property.
By submitting media to ScratchyPaw you hereby allow for ScratchyPaw to share this media in the form it is submitted in, and allow ScratchyPaw to edit the media to ensure it is suitable for varying platforms, to share as an edited version of the original copy, or as its original copy.
You may include a social media link that is associated with the photo, such as a Facebook or Instagram account, however ScratchyPaw reserves the right to post this content on its various digital platforms including and not limited to Facebook, Instagram, email marketing and web marketing without specifying the author. Upon submission of media you agree to grant ScratchyPaw existing and future rights to the media submitted and must inform ScratchyPaw if you would like to give an additional party rights to its use.
ScratchyPaw attempts to send out deliveries within 1-2 working days from receipt of the order, with final delivery anticipated to be between 3-8 working days depending on postal services for domestic orders. ScratchyPaw utilities the DHL eCommerce service (who use USPS) as well as FedEx, UPS and USPS for shipment of all parcels.
ScratchyPaw through it’s 3rd Party logistics provider will send a consignment number for all orders made to the customer within 2 business days of purchase. Delivery times should only be used as an indication, and ScratchyPaw will not be held liable for any delays in this process. If after 60 days no parcel has been delivered and the customer has failed to notify ScratchyPaw that the order has not been delivered the amount of the order will not be refundable.
Shipping costs are calculated during the checkout process and will be set at a flat rate. Please contact staff for personalized estimated delivery times if you wish. It is the customers responsibility to inform ScratchyPaw if a parcel has not been delivered or if a parcel is missing.
REFUND AND RETURN
Returns are no problem with us and we try to keep it simple. We are very sorry the product did not work for you. We proudly offer a 100% money back guarantee of the purchase price of the item excluding shipping.
Please also be informed that to qualify for our return process, you have 30 days after ordering the item to return it back to us.
If you need to exchange, return or replace an item, or for other issues please email us at [email protected] to receive instructions.
Once your order has been sent back to us, you MUST email [email protected] with the tracking number, specify if you prefer a refund or an exchange, as well as what product you would like in exchange. so we can start processing your refund/exchange. Failure to do so could lead to a delay in, or prevent, the processing of your refund or exchange.
Refunds/exchanges can only be made once the item condition is confirmed and received into stock.
Product descriptions made by ScratchyPaw intend to be as accurate and up to date as possible. However ScratchyPaw will not be held liable if elements of the descriptions are inaccurate or not current. In the event that a product has been purchased as a result of a discrepancy in the product description, ScratchyPaw will offer an exchange for a product of equal or lesser value within 30 days of order date (excluding shipping costs).
If you decide to use this site and create an account, it is important to know that you are responsible for the confidentiality of your account and password as well as restricting access to the electronic device you are using to browse this site. ScratchyPaw reserves the right to remove or edit content that is harmful in any way at their sole discretion as well as refuse service and terminate accounts.
Prices for goods and deliveries on this website are current at the time of purchase; however, they are subject to change at the discretion of ScratchyPaw. The customer is responsible for any taxes or other liabilities imposed by governmental agencies e.g. customs taxes on imports.
INDEMNITY AND LIABILITY
In no event shall ScratchyPaw, its officers or affiliates be liable to any user of this website or any other person, cat, dog or other entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to physical harm, loss of profits, loss of data, loss of use, or cost of obtaining substitute goods or services) arising out of the use, inability to use, unauthorized access to or use or misuse of the products or the website or any information contained thereon, whether based upon warranty, contract, tort (including negligence), or otherwise.
By using this website and its products and services, you agree to indemnify, hold harmless and defend ScratchyPaw from any claims, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorney’s fees, resulting directly or indirectly from a claim by a third party that arises in connection with the use of this website, services or products by you or any other person accessing the website using your member login account.