FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Shopping Information

What Shipping Methods Are Available?

We offer worldwide shipping, and ship from multiple warehouses in the USA.

USA: FREE Shipping for all orders and takes 3-8 business days to arrive.

REST OF WORLD: Shipping and duties are calculated at checkout, please allow an extra 7-14 days for delivery.

What is new with the ScratchyRamp 2.0?

The brand new ScratchyRamp 2.0 now comes with replaceable carpet options!

When your cat wears down the carpet, simply pull it out and slip a new one in (additional carpets sold separately)

Note: Replaceable carpets will not work on the previous versions of the Scratchyramp.

How to find which ramp version you own:
ScratchyRamps ordered before July 15th 2020 will not have replaceable carpet options, if you purchased your ramp after July 15th your ramp is the new ScratchyRamp 2.0

What if I want to return an item?

Returns and exchanges are no problem with us and we try to keep it simple. We are very sorry the product did not work for you. We proudly offer a 60-day 100% money-back guarantee of the purchase price of the item.

To return an item please email us at [email protected] please include your order number with your request, and we will send return instructions.

Payment Information

What Payment Methods Are Accepted?

ScratchyPaw accepts all major credit cards, and PayPal, simply select the option you prefer at checkout.

I forgot to enter my coupon code.

If you forgot to enter your code at checkout, this is no problem! Simply email us within 48 hrs and we will refund you for the missed discount.

Orders & Returns

How do I place an Order?

You can place your order securely here online at ScratchyPaw.com. If you prefer to order over the phone you can give us a call Monday to Friday 9am – 5pm at:
+1 (888) 386-3955

How Can I Cancel Or Change My Order?

You can make changes to an order by emailing us, at [email protected] or you can give us a call Monday to Friday 9am – 5pm at:
+1 (888) 386-3955

Do I need an account to place an order?

You do not need an account to place an order, this is optional while checking out.

How Do I Track My Order?

Once your order has been shipped out, you will receive an email with a link to track your package.